Our Mission & Values
Our mission is to transform customer experiences with innovative support solutions tailored to the Indonesian market. We aim to bridge the gap between businesses and their clients, ensuring every interaction is impactful and effective. Our core values guide our approach:
•Innovation: Continuously seeking advanced solutions to lead in customer service technology.
•Integrity: Building trust through transparency and ethical conduct in every interaction.
•Excellence: Committed to high-quality service, always striving to exceed expectations.
•Collaboration: Valuing teamwork both within our organization and with clients.
•Cultural Insight: Leveraging a deep understanding of diverse markets and customers for personalized services.
These principles enable us to provide exceptional service while nurturing lasting client relationships globally.
Why Partner with Us
•Local Market Expertise: We offer unmatched insight into the Indonesian market, making us the ideal partner for businesses entering the region without existing customer support infrastructure.
•Global Reach with a Local Focus: We combine a global perspective with localized expertise, positioning us as a strong partner for international companies.
•Technological Innovation: Utilizing the latest AI and customer service technologies, we provide efficient support across multiple digital channels, including voice, chat, email, and social media.
•Tailored Solutions: Understanding that every business is different, we offer flexible outsourcing models customized to meet each client’s specific needs.
•Quality Metrics: Our dedication to excellence is reflected in our performance metrics, focusing on customer satisfaction, response times, and operational efficiency.
Our Team
We are committed to reshaping customer support through innovation and excellence. Our team is passionate about delivering customized support solutions that empower your business. Combining global insights with local expertise, we don’t just provide a service—we become a trusted partner in managing complex customer relationships. Every interaction is an opportunity for us to help your business excel.
Founders
Our leadership team brings together global experience and deep local insights. With a focus on service excellence and international market dynamics, our leadership ensures world-class support tailored to diverse business needs. This synergy between global reach and local expertise has established us as a leader in the customer support outsourcing field.
Who we are and what positions we have?
Borghild Hillestad
Collections Analyst
Arild Hagenes
Legal Counsel
Terje Ones
Chief Risk Officer (CRO)
